Care Management Lead -LPN

Help deliver exceptional care beyond the office visit.

First Choice Primary Care is seeking an organized, dependable nurse to coordinate the daily operations of our Care Management programs. This role is ideal for someone who enjoys structure, consistency, and ensuring that established processes are carried out accurately every day.

What You'll Do

• Coordinate the daily operations of Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Transitional Care Management (TCM)and other care management services.
• Maintain a smaller care management patient panel while serving as a clinical resource and coach for the team.
• Monitor daily productivity, patient outreach, and operational dashboards.
• Ensure documentation meets organizational and regulatory standards.
• Support Care Coordinators by answering workflow questions and removing operational barriers.
• Coordinate patient assignments and daily workflow.
• Review work for completeness, accuracy, and timeliness.
• Escalate clinical concerns to the appropriate party according to established protocols.
• Help maintain a positive, collaborative team environment. LPN
• Communicate operational concerns and opportunities for improvement to leadership.
• Support operational excellence across FCPC's longitudinal care management programs as services evolve to meet patient and company needs.

We're Looking for Someone Who...

• Enjoys creating order and keeping things organized.
• Likes checklists, routines, and well-defined processes.
• Is dependable and follows through on commitments.
• Notices details that others overlook.
• Communicates professionally and respectfully.
• Can prioritize multiple responsibilities without becoming overwhelmed.
• Is comfortable working independently while knowing when to ask questions.
• Takes pride in helping the entire team succeed.

Qualifications

• Current Georgia LPN license.
• Experience in primary care, ambulatory care, or care management preferred
• Experience with Medicare care management programs is a plus.
• Experience with eClinicalWorks (eCW) is preferred.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office applications.

What Success Looks Like

You are someone the team trusts because operations run smoothly. Workflows are followed consistently, documentation is complete, patients are contacted on time, and issues are identified early and communicated appropriately. You take pride in helping the team stay organized and focused so excellent patient care can happen every day.