Customer Quality Engineer

Customer Quality Engineer

Holly, Michigan

On-Site Position

Direct Hire Opportunity

$90,000–$100,000 Annually

POSITION SUMMARY

The Customer Quality Engineer is responsible for supporting customer quality requirements and serving as a key connection between the customer and internal manufacturing teams. This position focuses on maintaining strong customer relationships, resolving quality concerns, supporting quality system compliance, and driving improvements that strengthen product and process quality.

QUALIFICATIONS

• Bachelor’s degree required.
• Must have current or previous experience working at Toyota.
• 5 years of quality engineering experience, with a strong understanding of quality systems, manufacturing processes, and advanced quality practices.
• 3–5 years of experience within automotive electronics manufacturing.
• Experience managing customer quality requirements, including customer portals, scorecards, performance metrics, and issue-resolution processes.
• Working knowledge of IATF 16949 and/or VDA 6.1/6.5, including audit preparation and compliance activities.
• Strong understanding of AIAG Core Tools, including APQP, PPAP, FMEA, Control Plans, GD&T, process flow diagrams, and statistical methods.
• Experience with structured problem-solving techniques such as 8D, Shainin, 5-Phase, and Six Sigma.
• Ability to manage multiple priorities and quality projects in a fast-paced manufacturing environment.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and cross-functional teams.
• Demonstrated ability to analyze problems, identify improvement opportunities, and implement effective solutions.
• Experience supporting new product, material, and process implementation activities.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Project.
• Strong organizational skills, attention to detail, and a proactive approach to customer and manufacturing quality issues.

KEY RESPONSIBILITIES:

• Serve as a primary quality contact for assigned customers and coordinate timely resolution of customer concerns.
• Communicate customer quality requirements and expectations to internal teams.
• Monitor customer scorecards, quality metrics, and performance trends to identify improvement opportunities.
• Support customer audits, quality reviews, and other customer-specific activities.
• Lead root cause investigations and corrective actions for product and process concerns.
• Collaborate with manufacturing, engineering, and production teams to address quality risks and prevent recurrence.
• Support APQP, PPAP, FMEA, Control Plans, and other quality activities.
• Maintain quality documentation and support compliance with applicable standards and customer requirements.
• Drive continuous improvement efforts focused on product quality, manufacturing processes, and customer satisfaction.
• Provide quality guidance and support to internal teams as needed.

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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