Community Monitors

A Community Monitor is responsible for monitoring community amenities and common areas, ensuring residents and guests follow community rules and policies. The monitor helps maintain a safe, clean, and respectful environment while providing customer service to residents.

Key Responsibilities

• Monitor community amenities such as pools, clubhouses, fitness centers, parks, and courts.
• Ensure community rules, safety guidelines, and policies are followed by residents and guests.
• Verify resident access credentials or guest passes when required.
• Report rule violations, safety concerns, or maintenance issues to management or security.
• Maintain a visible presence to deter inappropriate behavior.
• Assist residents with basic questions about amenities and policies.
• Complete incident reports or daily activity logs when necessary.
• Help maintain cleanliness and order in amenity areas.
• Contact management or emergency services when needed.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or hospitality experience preferred.
• Ability to communicate clearly and professionally with residents and guests.
• Ability to observe situations and respond appropriately.
• Basic knowledge of safety procedures.
• Ability to work evenings, weekends, and holidays if required.

Skills

• Customer service
• Conflict resolution
• Observation and attention to detail
• Communication skills
• Problem solving

Work Environment

• Primarily located at community amenity centers or outdoor recreational areas.
• May involve standing or walking for extended periods.
• Work may occur in outdoor conditions or varying weather.