Club Lounge Attendant
Job Description
Scope of Position:
The Club Lounge Attendant is responsible for delivering exceptional service to our upper-tier Marriott Bonvoy members within the exclusive Club Lounge. This role ensures the lounge remains clean, well-stocked, and welcoming throughout service periods. Primary duties include preparing and replenishing breakfast offerings, all-day snacks, and evening hors d’oeuvres; restocking beverages; maintaining coffee service; and upholding guest service standards. Qualifications & Requirements
Education & Experience:
High school diploma or GED required
Previous experience in a hotel or food & beverage environment preferred
Must meet the minimum legal age to serve alcoholic beverages
Alcohol awareness certification and/or food handler’s permit as required by local/state laws
Physical Demands:
Ability to stand or walk for extended periods (entire shift if necessary)
Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently
Willingness to work varied shifts including nights, weekends, and holidays
Core Competencies:
Excellent verbal and written communication skills
Ability to stay calm and work efficiently in high-pressure situations
Strong problem-solving skills and decision-making ability
Effective listener with strong guest service orientation
Able to interpret and act on complex information quickly and accurately
Must be detail-oriented and able to prioritize tasks to meet deadlines
Basic understanding of financial transactions and arithmetic functions
Primary Responsibilities
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Greet and engage with guests in a friendly, professional manner.
Provide assistance with any guest needs, questions, or special requests.
Ensure a high level of service consistent with brand standards for elite members.
Set up and replenish daily breakfast offerings
Maintain all-day snack and beverage areas, ensuring freshness and availability.
Prepare, present, and restock evening hors d’oeuvres
Monitor food quality, temperature, and presentation throughout service.
Keep all areas clean, organized, and visually appealing.
Restock plates, utensils, glassware, and condiments as needed.
Manage coffee service, including brewing and fulfilling guest requests.
Follow all safety and sanitation protocols.
Communicate any guest feedback, supply needs, or maintenance issues to the appropriate departments.
Ensure proper inventory levels for food, beverages, and supplies.
Work collaboratively with the Food & Beverage and Front Office teams to deliver a seamless lounge experience.
Additional Knowledge and Expectations
Familiar with restaurant layout, job roles, and POS systems
Understand and comply with all alcohol service, food safety, and sanitation guidelines
Knowledgeable of emergency procedures and fire safety equipment
Follow all hotel and departmental procedures to ensure smooth and safe operations
