Hotel Front Desk Supervisor

Job Summary
We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.

Responsibilities

• Create and implement both short and long-term goals for the company and the front desk staff
• Handle scheduling and time off requests for staff working the front desk
• Set a service standard and lead by example, providing exceptional customer service to all guests
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Work closely with the rest of the team to provide the highest level of customer service
• Coordinate with staff and the community to create partnerships and host events

Qualifications

• Previous experience managing a team desired
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail

Hyatt Core Values

Employees are expected to demonstrate Hyatt's service culture by:

• Delivering exceptional guest experiences.
• Treating guests and colleagues with respect and professionalism.
• Maintaining high standards of cleanliness, safety, and quality.
• Working collaboratively to achieve hotel goals.
• Upholding Hyatt's commitment to diversity, inclusion, and integrity.