Host/Hostess

AC Hotel Waterfront Vancouver is looking for an attentive, engaging, and service-oriented Host to join our restaurant team!

As Host/Hostess, you will be responsible for seating arriving guests promptly and process cashier transactions accurately and promptly.

• Has a friendly, personable style with guests. Anticipates customer needs before they ask
• Complies with all standards regarding greeting and seating of guests, such as staying within two feet of guests while walking to the table; pulling out chairs for guests, handing guests an open menu, introducing the server and up-selling any specials
• Has full knowledge of and promotes menu, facilities and services, hours of operation and promotional programs
• Complies with all company credit policies
• Projects a professional image of the hotel
• Responds promptly and follows through on guest requests and complaints in effective and friendly manner
• Answers phone within company standard time frame. Treats guest professionally and respectfully over the phone
• Using Open Table system correctly to accurately manage reservations and special events
• Is attentive to guests’ needs, such as seating in smoking or non-smoking areas, providing booster chairs
  or high chairs for children, special needs for wheelchair access, providing adequate seating
  arrangements for large groups
• Performs cashiering functions, including cash drawer reconciliation, posting checks, balances end-of-shift
  work, entering room service orders in POS system correctly and accurately, etc
• Calls guest rooms after delivery of order to insure guest satisfaction; responds promptly to requests
• Completes assigned cleaning duties
• Busses tables and provides guest assistance to servers
• Maintains a clean and organized work area
• Accurately reports sales and gratuities. Complies with gratuity procedures established by company policy
  Properly tips out servers at the end of the shift and completes appropriate gratuity paperwork
• Maintains punctual, regular and predictable attendance
• Works collaboratively in a team environment with a spirit of cooperation
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required
  in working with guests and coworkers and including the ability to communicate effectively and remain calm
  and courteous under pressure
• Respectfully takes direction from supervisor
• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor
• Participates in proactive team efforts to achieve hotel and company goals
• Provides leadership to others through example and sharing of knowledge and skills
• Perform other duties as assigned

Qualifications

• High School diploma or GED preferred
• Some experience with restaurant computer systems useful
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.