Assistant General Manager

Jersey Mike's Subs

Job Title: Assistant General Manager

Location: Jersey Mike's Subs 1190 W Sunset, Waukesha, WI

Compensation: $17-$19/hour + tips!! (average is $3.00/hour)

Requirements: Minimum 1 + Years experience in AGM role supporting a GM leading store operation, training/coaching standards, inventory, labor, food safety. Strong communication skills, delegation/accountability.

Job Summary:

Jersey Mike's Subs is seeking an energetic, experienced Assistant Manager to join our team and help oversee the daily operations of our store. The ideal candidate will be a dynamic leader with a passion for delivering exceptional customer service, an eye for quality, and the ability to inspire and develop a team. If you thrive in a fast-paced environment and are committed to making every sub a reason for customers to smile, this is the opportunity for you!

Additional Job Responsibilities:

· Take an active role support the GM in the total management of our Jersey Mike's store, ensuring smooth operations and a positive dining experience.

· Maintain rigorous standards of quality control to uphold the brand's reputation.

· Manage store administration effectively and efficiently.

· Prepare and present accurate weekly and monthly reports.

· Drive customer satisfaction by ensuring friendly and attentive service.

· Foster a team-oriented atmosphere while building and maintaining a strong team.

· Develop and maintain staff schedules to ensure efficient labor utilization.

· Implement and refine store procedures to enhance operations.

· Manage ordering and inventory to optimize stock levels and reduce waste.

· Conduct staff training to ensure employees are well-equipped to deliver top-notch service.

Skills:

· Exceptional interpersonal relations, with the ability to continually teach, coach, and motivate staff.

· Proven leadership and supervisory skills with a track record of dependability.

· Ability to multitask effectively in a fast-paced environment.

· Commitment to excellence in customer service.

· Strong verbal and written communication skills.

· Extremely professional appearance and demeanor.

· Excellent organizational skills, with a proficiency in math and currency aptitude

Basic Requirements:

· Robust communication skills, with a self-motivated and service-oriented attitude.

· Ability to juggle multiple tasks simultaneously and work collaboratively with a team.

· Willingness and capability to learn skills quickly.

· Strong sense of cleanliness and organizational prowess.

· Prior food service experience is highly preferred

· Demonstrated capability to lead and excel within Jersey Mike's process.

Leadership Expectations:

· Address customer concerns promptly and effectively to prevent any negative impact on the brand.

· Regularly supervise and direct employees during work hours, maintaining high standards.

· Exercise discretion and independent judgment in executing duties and responsibilities.

· Provide ongoing training, coaching, and performance feedback to motivate staff and enhance their skills.

· Evaluate employee performance and hold team members accountable for meeting established standards.

· Make informed employment decisions, including hiring, discipline, promotion, termination, and compensation.

· Analyze business performance, manage controllable costs, and take appropriate action to improve profitability.

· Optimize labor deployment without compromising quality standards.

· Ensure compliance with state and federal laws and adherence to Jersey Mike's policies and procedures.

· Maintain rigorous food safety and sanitation standards, safeguarding the health of customers and employees.

Background checks will be conducted through CHECKR

ONLY SERIOUS APPLICANTS WITH A STABLE WORK HISTORY NEED APPLY