Client Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY
This position answers incoming client telephone calls as well as outbound calls to potential customers. Assists with the supervision and dispatching of all scheduled service and maintenance calls. In addition, help to grow our online presence and connect with our local community.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Making outbound calls to potential customers in need of service
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Respond to comments, messages, and reviews in a timely, professional manner
• Collaborate with leadership to support marketing campaigns and service promotions

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Grasp of different social media platforms
• Prior customer service experience preferred

Join our team and help us deliver exceptional service to our valued customers!"