Operations Support Specialist (FTE - 2026)
Job Description
We're partnering with a rapidly growing technology company that's transforming a complex industry through innovative software and operational excellence. As an Operations Specialist, you'll play a key role in supporting day-to-day operational processes, improving workflows, and collaborating with cross-functional teams to help the business scale.
This role is ideal for someone who enjoys solving operational problems, working with data, improving processes, and thriving in a fast-paced environment where priorities evolve quickly.
What You'll Do
Execute operational processes and ensure work is completed accurately and on time.
Manage daily workflows, monitor task queues, and resolve exceptions.
Investigate discrepancies, analyze data, and help maintain operational accuracy.
Partner with Product, Engineering, Customer Support, and Operations teams to resolve issues and improve internal processes.
Assist with testing new workflows, documenting procedures, and supporting operational initiatives.
Identify opportunities to improve efficiency through automation, process improvements, and better documentation.
Communicate updates and outcomes to internal stakeholders.
What We're Looking For
Bachelor's degree required.
Approximately 1–3+ years of experience in operations, consulting, business operations, or a similar analytical role.
Experience working in a fast-paced startup, technology company, consulting firm, or professional services environment.
Ability to manage multiple priorities while maintaining attention to detail.
Comfortable working through ambiguity and solving problems with limited direction.
Strong analytical and organizational skills.
Experience collaborating across multiple teams to drive operational outcomes.
Advanced Excel or Google Sheets skills (lookups, pivot tables, formulas, data analysis).
Exposure to SQL or data analysis is a plus.
Experience in healthcare, insurance, fintech, payments, or another regulated industry is a plus.
Why Join
Join a high-growth technology company during an exciting stage of growth.
Own meaningful operational work that directly impacts customers and the business.
Work alongside collaborative Product, Engineering, and Operations teams.
Opportunity to improve processes, build scalable solutions, and grow your career.
