Serve as the primary point of contact for a designated group of National Account customers.
Manage the full order lifecycle: quotes, order entry, changes, RMAs, invoicing, and project updates.
Build and maintain strong customer relationships, acting as a trusted partner.
Coordinate closely with plant schedulers and production to ensure on-time delivery.
Communicate ship dates, delays, and changes proactively to customers.
Enter and verify quotes and orders per company guidelines using ERP systems.
Monitor production schedules vs. open orders to meet delivery commitments.
Troubleshoot and resolve order, invoicing, RMA, or installation issues.
Track and report on weekly performance metrics and key KPIs.
Collaborate with Sales, Production, Channel Partners, and Customer Project Managers throughout the sales-to-invoice cycle.
