Posted August 12, 2026
Director of Customer Service - State Farm Agent Team Member
WALKER SNYDER - State Farm Agent
Huntsville, AL, US
Full Time
16USD - 100USD per hour
Job Description
Job Description
Benefits:
You May Be a Great Fit as a Director of Customer Service at Walker Snyder State Farm if:
We are here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities - #1--> Be Happy! Friendliness is paramount in my office with our customers.
- Paid time off
- Bonus based on performance
- Competitive salary
You May Be a Great Fit as a Director of Customer Service at Walker Snyder State Farm if:
- You fit in with our office culture with your happy, fun personality.
- Do not apply if you're a jerk - it's ok to be a jerk, we just don't want you here.
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
We are here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities - #1--> Be Happy! Friendliness is paramount in my office with our customers.
- Lead and manage daily customer service operations.
- Uncover insurance needs of current customers and offer solutions from our insurance & financial services products
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- I need someone great with people, no matter the situation
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
