Posted August 12, 2026
Customer Service Representative - State Farm Agent Team Member
Andy Thomas - State Farm Agent
Warner Robins, GA, US
Full Time
30000USD - 40000USD per year
Job Description
Job Description
Benefits:
ABOUT OUR AGENCY:
At Andy’s State Farm office, community, relationships, and doing the right thing truly matter. Andy has been with State Farm since 1991 and an Agent since 2002, and he has built an office culture centered around serving customers well, supporting the local community, and taking care of the people around us.
We’re a tight-knit team that genuinely enjoys working together, and our relationships extend beyond the office. We work hard, celebrate wins, have a little friendly competition, and make time to have fun along the way. We’re also deeply invested in our local community, including supporting local athletics and finding ways to give back.
If you’re looking for a workplace where you’ll be supported, challenged, celebrated, and treated like family, you’ll fit right in. Andy believes in giving people the time and support they need to grow. Our philosophy is simple: give him 1,000 days, and we'll help you build something great.
Come join a State Farm family that believes success is about more than numbers. It’s about taking care of what matters most to our customers, our community, and each other.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Thomas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Simple IRA
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
At Andy’s State Farm office, community, relationships, and doing the right thing truly matter. Andy has been with State Farm since 1991 and an Agent since 2002, and he has built an office culture centered around serving customers well, supporting the local community, and taking care of the people around us.
We’re a tight-knit team that genuinely enjoys working together, and our relationships extend beyond the office. We work hard, celebrate wins, have a little friendly competition, and make time to have fun along the way. We’re also deeply invested in our local community, including supporting local athletics and finding ways to give back.
If you’re looking for a workplace where you’ll be supported, challenged, celebrated, and treated like family, you’ll fit right in. Andy believes in giving people the time and support they need to grow. Our philosophy is simple: give him 1,000 days, and we'll help you build something great.
Come join a State Farm family that believes success is about more than numbers. It’s about taking care of what matters most to our customers, our community, and each other.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Thomas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
