Customer Service Agent

Eric W Snyder Insurance in Parkton, Maryland, is looking for a motivated and detail-oriented individual to join our team as a Full-Time Customer Service Agent. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount.If you are a motivated and confident self-starter who thrives in a fast-paced environment, then this is your opportunity for you.

• Support agency by processing new business applications and servicing existing policyholder policies.
• Collect complete underwriting information from walk-in/telephone prospects.
• Prepare and present complete and competitive insurance quotes.
• Conduct claims reporting and follow-up.
• Conduct regular account reviews in an effort to improve retention and sell additional coverages (cross selling and account rounding).
• Build and maintain rapport with producers, clients, and insurance company underwriters and sales team.
• Work on individual or corporate projects that may occasionally be assigned by management.
• Maintain records on policy changes.

• Holds a PC Insurance license
• Has at least 3 years insurance industry experience
• Excellent interpersonal and communication skills
• Organizational skills
• Self-motivated with initiative, integrity, and thoughtfulness
• Detail-oriented
• Proactive problem-solver
• Above average computer knowledge and skills
• Team player
• Possess an upbeat, positive and enthusiastic attitude
• Proficiency to multi-task, follow-thru and follow-up
• Professional phone etiquette