Personal Insurance- Client Specialist

We are looking for someone who truly enjoys connecting with others and wants to build a career defined by helpfulness and genuine care. As our new Personal Insurance Client Specialist, you will be the friendly face and steady hand our clients rely on when life gets complicated. You will not just be managing client needs; you will be offering peace of mind to neighbors and families. Our office is a warm, collaborative space where your professional expertise is respected and your personality is welcomed. We value those who take pride in their work and want to make a tangible difference in the lives of our local community members. If you are looking for a place where you can settle in, grow your skills, and really get to know the people you are helping, you will fit right in with our team. We invite you to bring your experience and your positive energy to Highstreet, and help us continue to set a high standard for service in the Lehigh Valley.

Serve as the primary point of contact for our personal insurance clients, ensuring they feel heard and valued in every interaction.

Analyze existing coverage to identify gaps and suggest meaningful improvements that protect our clients' families and assets.

Process policy renewals, endorsements, and changes with accuracy and efficiency.

Collaborate with our carrier partners to advocate for the best terms and rates for our customers.

Manage incoming inquiries regarding billing, claims, and coverage questions with a positive, solutions-oriented mindset.

Cultivate long-term relationships by checking in regularly and being proactive about our clients' changing life stages.

Active Pennsylvania Property Casualty Insurance License. Open to getting the right candidate licensed!

Two or more years of experience in insurance preferred not required.

Clear and professional communication style, both on the phone and in writing.

Advanced proficiency with Agency Management Systems and carrier portals.

Strong attention to detail when reviewing policies and endorsements.

Dedication to solving complex problems with a patient, helpful demeanor.