Credit Card Customer Service Representative

We are searching for a dedicated Customer Service Specialist to provide onsite support for VIP clients of the Credit Card division of a local bank. This is position is onsite, contract-to-hire, and pays $20 to $22 per hour.

Responsibilities:

• Handle inbound customer calls following AI agent interactions.
• Provide support for customer inquiries relating to credit card rewards, new applications, periodic promotions, account maintenance, and general questions.
• Train on and use the client’s omnichannel support system to manage customer interactions.
• Deliver exceptional service while adhering to compliance and quality standards.

Requirements:

• High school diploma or equivalent required.
• 2+ years of experience in customer service in banking or financial services, credit cards preferred.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, call center environment.
• Ability to learn and adapt to new systems and processes.