Retail Associate
Job Description
The Retail Associate is responsible for providing exceptional customer service while supporting the daily retail, inventory, shipping, and light production operations of Cheryl’s Herbs. This role assists customers with herbal wellness products, prepares and labels products, fulfills shipments, and helps maintain an organized and welcoming store environment.
The ideal candidate is friendly, dependable, organized, detail-oriented, and eager to learn about herbal wellness and natural products.
Essential Duties & ResponsibilitiesCustomer Service
Greet and assist customers in a welcoming and professional manner
Answer questions about herbs, teas, supplements, essential oils, and wellness products
Provide educational support within company guidelines
Assist customers with product selection and checkout
Resolve customer concerns professionally and efficiently
Retail Operations
Operate point-of-sale (POS) system accurately
Process cash, credit card, and digital transactions
Maintain cleanliness and organization of sales floor
Restock shelves and monitor inventory levels
Assist with merchandising and product displays
Label and organize products as needed
Follow opening and closing procedures
Product Preparation & Labeling
Pour and package herbs, teas, tinctures, oils, and other wellness products
Label herbal and essential oil products accurately
Prepare products according to company procedures and quality standards
Monitor product quality and expiration dates
Maintain clean and sanitary workspaces during production tasks
Shipping & Fulfillment
Prepare customer and wholesale orders for shipment
Pack products carefully to prevent damage during transit
Print shipping labels and packing slips
Coordinate outgoing shipments with carriers
Verify order accuracy before shipment
Assist with local pickups and delivery coordination
Maintain shipping supplies and packing materials inventory
Inventory & Stock Support
Receive and unpack shipments
Assist with inventory counts and stock rotation
Notify management of low stock or inventory discrepancies
Organize backstock and storage areas
Team Support
Collaborate with coworkers and management
Participate in training and herbal product education
Support store events, promotions, and educational workshops
Assist with additional operational duties as assigned
QualificationsRequired
High school diploma or equivalent
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Basic computer and POS experience
Ability to lift up to 30 pounds
Strong attention to detail
Dependable attendance and punctuality
Interest in herbal wellness, holistic health, or natural products
Retail, fulfillment, or shipping experience
Experience handling herbs, supplements, teas, or essential oils
Inventory management experience
Skills & Competencies
Customer-focused attitude
Positive and professional demeanor
Organizational skills
Attention to detail and accuracy
Ability to follow procedures
Team-oriented mindset
Willingness to learn
Time management skills
Physical Requirements
Standing for extended periods
Reaching, bending, lifting, and carrying products
Ability to lift and move boxes up to 30 pounds
Ability to work in retail and light production environments
