Case Manager

Salary: $67,000-$77,000

Job Description

JobTitle: Case Manager

JobStatus: RegularFull Time, Salaried

FLSA:Exempt

Reportsto:ProgramManager

Job Summary/Purpose:

The Case Manager provides client-centered, trauma-informed, and culturally responsive services to individuals and families, supporting the mission ofServiciosde La Raza. This position exercises independent judgment and discretion in assessing client needs, developing comprehensive care plans, and coordinating services. The Case Manager provides psychoeducation, crisis intervention, and harm reduction support, whilemaintainingcompliance with agency standards and regulatory requirements. By engaging with internal and external partners,maintainingaccuratedocumentation, andparticipatingin community outreach, the Case Manager strengthensequitableaccess to services and enhances client well-being.

This role supports survivors of crime on their path to safety, healing, and self-sufficiency. The Victim Supportive Services program offers comprehensive, trauma-informed careincluding crisis intervention, mental health support, case management, advocacy, safety planning, and skill-building. The program provides confidential, inclusiveassistanceregardless of police involvement, ensuring every survivor has access to the resources they need to recover and rebuild.

JobDuties andKeyResponsibilities:

• Assess clients individualized needs via a comprehensive multifaceted assessment tool addressing social determinants of health

• Develop comprehensive case management plans and coordinate care, applying professional judgment to prioritize and tailor services

• Facilitate client-centered, trauma-informed interventions and harm reduction approaches

• Provide psychoeducationregardingissues relevant to mental health and substance misuse

• Develop client safety plans as needed

• Engage in de-escalation and crisis interventions whenrequired, exercising discretion in response strategies

• Participate in targeted community outreach and events across diverse settings

• Provide internal and external resources and referrals to support client care

• Complete all necessary client and department documentation according to SDLR standards

• Maintaintimelyand detailed records of all client interactionsin accordance withbest practices

• Uphold confidentiality of allclientprotected health information following HIPAA guidelines

• Engage with external community-serving organizations andestablishnew partnerships

• Exercise discretion and independent judgment in decision-making, service prioritization, and problem resolution

• All members of the SDLR workforce are expected to support the agencys community outreach, civic engagement, and recruitment efforts

• Support the agencys fundraisingobjectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking

• Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities

• Ability toestablishand maintain effective working relationships with clients, co-workers, agency partners, and the public

• Other duties as assigned

Required Education,experienceand Credentialing:

• Valid Drivers License and reliable transportation

• High School Diploma or equivalent
• Bilingual (English-Spanish)

Preferred Education,experienceand Credentialing:

• Bachelors degree in psychology, human services, social work, orotherrelated field

• Relevant years of experience will be considered

Key Competencies:

• VALUES & CULTURE
  Respects the agencys values and is accountable to living the mission ofServiciosdeLa Raza

• DECISION MAKING-Identifiesand understandsissues, problems, and opportunities; comparesdata fromdifferent sourcesto draw conclusions; useseffective approaches for choosing a course of action or developingappropriate solutions; takesaction that is consistent with available facts, constraints, and probable consequences

• BUILDING TRUST- Interactswith others in a way that gives them confidence in ones intentions and those of the organization

• BUILDING PARTNERSHIPS Identifiesopportunities andtakesaction to buildstrategic relationships between ones area and other areas, teams, departments, units, or organizations to help achieve business goals

• INNOVATION- Createsnovel solutions with measurable value for existing and potential clients; experimentswith new ways to solve problems and seize opportunities that result in unique and differentiated solutions

• DRIVING FOR RESULTS- Setshigh goalsfor personal and group accomplishment; usesmeasurement methods tomonitorprogress toward goals; tenaciously worksto meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

• STRESS TOLERANCE-Maintainsstable performance under pressure; handling stress in a manner that is acceptable to others and to the organization

WorkingEnvironmentand Physical Requirements

• While performing the duties of this job, the employeeis regularly required to: stand, sit, talk, hear, and use hands and fingers tooperatecomputer,telephone, and a variety of office equipment

• Occasionallymay need to reach,stoopor kneel

• Specific vision abilities required by this job include close vision requirements due to computer work

• ADA accessible; Active Safety Committee

• Ability to perform basic office duties

Benefits:

• An eager, thriving organization committed toserving withexcellence

• SDLR supports Fair Chance hiring and employment practices

• Generousbenefitpackageincluding Health,FSA,Dental, Vision, Short-term Disability,Long-term Disability, Life Insurance, Employee Assistance Program,and Paid Time Off,401K, etc.

Inclusion and Diversity:

ServiciosdeLa Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds,experiencesand viewpoints are valued.ServiciosdeLa Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.