Rooms Status Controller

Job Summary

Room’s Controllers are front desk clerks who assign hotel rooms to guests based on their unique requests and preferences. They cater to the repeat guests of a lodging establishment and coordinate room assignments based on their travel patterns. They confirm reservations and cancellations and pre-register designated guests prior to their arrival. Room’s Controllers coordinate the staff and resources to accommodate the needs of the guest. The objective of the Rooms Controller’s position is to increase guest preference of a hotel or hospitality brand.

Education & Experience

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Experience supervising associates preferred

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.