Insurance Customer Service Rep
Job Description
Gary Scott American Family Insurance has been serving its community since 1998. We're committed to outstanding customer service and to helping clients stay properly protected while maximizing every available discount. Here, you'll become part of a close-knit team that includes the agency owner and two full-time licensed professionals who work together to deliver exceptional service every day. The office offers a welcoming atmosphere where teamwork, professionalism, and supporting customers go hand in hand. Employees enjoy working here because the environment is supportive, the schedule respects life outside of work, and there are opportunities to grow all the way to agency ownership.
As an Insurance Customer Service Representative, you'll build relationships with customers, address their insurance needs, and ensure every interaction reflects the agency's commitment to outstanding service. You'll work closely with an experienced team that provides hands-on training, licensing assistance, mentorship, and professional development. This role is ideal for someone who enjoys helping people, values organization, and seeks a long-term career with opportunities for advancement.
- $16 to $19 per hour base pay
- Paid Time Off plus paid holidays
- Monday through Friday schedule with evenings and weekends off
- Flexible schedule with licensing assistance
- Retirement plan and career growth opportunities
If you're looking for a position where your customer service skills are appreciated and your career can continue to grow, apply today!
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Licensing Assistance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Professional Work Environment
Team Building Activities
Employee Discounts
Personal Workspace
Responsibilities
- Assist customers with insurance service needs
- Build positive customer relationships
- Provide outstanding phone support
- Maintain accurate customer information
- Stay organized and manage daily tasks
- Support agency goals through teamwork
Requirements
- Prior relevant experience
- Outgoing and personable attitude
- Strong organizational skills
- Self-motivated and dependable
- Excellent phone and computer skills
- Reliable with strong attention to detail
