Customer Service Rep

Welcome to Bailey Insurance Agency, where we believe in building genuine connections and providing exceptional support to our community in Macungie, Pennsylvania. We're not just about insurance; we're about people, and our Customer Service Rep role is at the heart of making our clients feel valued and understood. If you have a knack for making people feel heard and a desire to help others, you'll fit right in. You'll be the friendly voice and helpful hand for our clients, guiding them through policy details, assisting with their questions, and ensuring their experience with us is smooth and positive. We foster a supportive work environment where your contributions are noticed and appreciated. Come join a team that's dedicated to service with a smile and make a real difference in the lives of our policyholders.

• Greet clients warmly and manage incoming calls and inquiries.
• Provide information about insurance policies and agency services.
• Assist clients with policy changes, billing questions, and claims processing.
• Maintain accurate client records in our system.
• Collaborate with the sales team to ensure client needs are met.
• Help resolve customer issues with patience and professionalism.

• Previous experience in customer service or a similar role is preferred but not required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software (e.g., Microsoft Office Suite).
• A positive and empathetic attitude towards clients.
• Ability to manage multiple tasks efficiently.