Transportation Carrier Manager
Job Description
Carrier Development Manager
Join a Growing Transportation Leader and Help Build the Future of Our Carrier Network
We are seeking a relationship-driven, strategic Carrier Development Manager to strengthen carrier partnerships, improve network performance, and support long-term growth. This role serves as the bridge between carriers, operations, and sales while developing a preferred carrier network that drives service excellence and profitability.
What You Will Do
Build and maintain relationships with core and high-volume carrier partners.
Conduct regular touchpoints, quarterly business reviews, and annual in-person meetings.
Understand carrier networks, capacity, strategic lanes, and growth objectives.
Serve as the primary liaison between carriers, operations, and sales teams.
Provide carrier scorecards and actionable performance feedback.
Partner with operations to align freight opportunities with carrier networks.
Monitor service issues and proactively resolve carrier concerns.
Recruit new carriers through outreach, referrals, industry events, and market expansion initiatives.
Oversee carrier onboarding to ensure readiness and compliance.
Key Performance Metrics
Carrier Retention Rate
Core Carrier Utilization
Carrier Growth Rate
New Carrier Activation Rate
Carrier Satisfaction (CSAT/NPS)
On-Time Performance
Tender Acceptance Rate
Reduction in Carrier Churn
Issue Resolution Time
Strategic Carrier Coverage vs. Spot Market Utilization
Carrier Compliance Score
Why Join Us
Make a measurable impact on a growing transportation organization.
Help shape a best-in-class carrier network strategy.
Collaborate with high-performing sales and operations teams.
Participate in a performance-driven culture with incentive opportunities tied to retention, margin quality, and carrier development.
