Front Desk

Front Desk Agent

Tanglewood Resort – Pottsboro, TX

Tanglewood Resort is looking for friendly, energetic, and customer-focused individuals to join our Front Desk team! If you enjoy creating memorable guest experiences and thrive in a fast-paced hospitality environment, we would love to meet you.

Position Overview

As a Front Desk Agent, you will be the first impression for our guests and play an important role in providing outstanding customer service throughout their stay.

Responsibilities

• Welcome guests with a positive and professional attitude
• Check guests in and out efficiently
• Answer phones and assist with reservations
• Provide information about resort amenities and local attractions
• Handle guest requests and resolve concerns professionally
• Process payments and maintain accurate records
• Work closely with other departments to ensure guest satisfaction

Qualifications

• Excellent communication and customer service skills
• Positive attitude and team-oriented mindset
• Ability to multitask in a busy environment
• Basic computer skills required
• Previous hotel or customer service experience preferred, but not required
• Flexible schedule including weekends and holidays

Why Join Tanglewood Resort?

• Fun and fast-paced work environment
• Opportunity to grow within the hospitality industry
• Work with an amazing team dedicated to guest satisfaction
• Employee discounts and resort perks

Apply today and become part of the Tanglewood Resort team!

For more information or to apply, please contact:

Theresa Brendemihl

Director of Human Resources

Tanglewood Resort

903-462-7800