Automotive Service Advisor

Are you passionate about cars and helping people keep their vehicles running smoothly? Ron Tirapelli Ford in Joliet, Illinois, is looking for a friendly and skilled Automotive Service Advisor to join our dedicated team. We're not just a dealership; we're a community hub for car enthusiasts and everyday drivers alike, committed to providing top-notch service with a smile. As our next Service Advisor, you'll be the vital link between our valued customers and our expert technicians. You'll have the opportunity to build genuine relationships, turning first-time visitors into loyal patrons. We pride ourselves on a positive and supportive work environment where your contributions are truly appreciated. If you have a knack for understanding vehicle needs and excel at making customers feel heard and valued, we encourage you to explore this exciting opportunity with us. Come be a part of the Ron Tirapelli Ford family and help us drive customer satisfaction to new heights!

• Greet customers promptly and professionally when they bring their vehicles in for service.
• Listen to customer concerns, assess their needs, and provide accurate service recommendations.
• Prepare and explain estimates for service and repairs clearly and transparently.
• Coordinate with technicians to schedule and monitor vehicle repairs and maintenance.
• Keep customers informed about the status of their vehicles throughout the service process.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Handle customer inquiries and resolve problems efficiently, ensuring customer satisfaction.
• Promote additional services and upsell when appropriate to enhance the customer experience.

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with automotive terminology and service processes is a plus.
• Proficient with computer software including service management systems.
• Valid driver’s license.