Guest Service Agent
Job Description
Overview:
TheFront Desk Agent is responsible for delivering exceptional guest serviceexperiences from check-in through check-out. This role serves as the primarypoint of contact for guests, ensuring efficient operations at the front deskwhile upholding Courtyard by Marriott brand standards. The ideal candidate isprofessional, detail-oriented, and committed to creating a welcoming andseamless guest experience.
KeyResponsibilities:
- Welcome and greet guests upon arrival with a positive attitudeand provide prompt and courteous service.
- Manage check-in and check-out procedures efficiently, ensuring all detailsare accurate.
- Handle guest inquiries and requests, both in-person and over the phone,ensuring their needs are addressed in a timely manner.
- Maintain an organized and tidy front desk area.
- Promote Marriott Bonvoy membership and brand programs.
- Manage reservations, cancellations, and any modifications accurately in thehotel management system.
- Process payments, including cash, credit, and debit transactions, ensuringproper billing and handling of guest accounts.- Provide guests with information about hotel amenities, services, and localattractions.
- Resolve any guest complaints or issues with empathy and professionalism,escalating to management when necessary.
- Collaborate with other hotel staff to ensure a seamless guest experience.
Qualifications:
- High school diploma or equivalent required; hospitality orrelated degree is a plus.
- Previous experience in a customer service role, preferably in a hotel orhospitality setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- A positive demeanor, team-oriented mentality, and a strong work ethic.
- Prior hotel front desk experience.
- Experience with Marriott systems (e.g., FOSSE, MARSHA).
Benefits:
-Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- Friendly and supportive work environment.
- Employee discounts on hotel accommodations and services.
Join ourteam as a Front Desk Agent and be a vital part of creating memorable guestexperiences! If you have a passion for hospitality and enjoy meeting andassisting people, we encourage you to apply.
