Customer Service Representative

Are you someone who genuinely enjoys helping people and thrives on making a positive impact? D. Smith Agency Associates, LLC in Ballwin, Missouri, is looking for a bright and friendly Customer Service Representative to join our dedicated team. We're not just another agency; we're a community focused on providing exceptional service and building lasting relationships with our clients. In this role, you'll be the first point of contact for many, and your warm personality and problem-solving skills will be key to ensuring everyone feels valued and supported. We believe in fostering a supportive work environment where your contributions are recognized and appreciated. If you're ready to bring your positive energy and excellent communication skills to a company that truly cares about its customers and its team, we'd be absolutely delighted to hear from you!

Manage and resolve customer service inquiries and issues with empathy and efficiency.

Provide accurate information about products and services.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customers through open and interactive communication.

Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers.

High school diploma or equivalent.

Proven customer support experience or experience as a client service representative.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving capabilities.