Bilingual Customer Service Representative

Job Title:

Bilingual Healthcare Customer Service Representative (English/Spanish)

Location: Allentown, PA

Industry: Healthcare Revenue Cycle / Third-Party Billing

Pay: $17-$19/hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About Our Client

Our client is a well-established third-party medical billing organization that partners with physician practices and healthcare organizations nationwide to provide comprehensive revenue cycle management services.

Job Description

The Bilingual Healthcare Customer Service Representative serves as the first point of contact for patients regarding medical billing questions, account balances, insurance concerns, and payment options. This individual will communicate fluently in both English and Spanish, ensuring patients clearly understand their financial responsibilities while maintaining professionalism and empathy.

Key Responsibilities

• Answer inbound patient calls regarding medical bills, insurance claims, and account balances
• Assist Spanish-speaking and English-speaking patients with billing questions and payment inquiries
• Research patient accounts using billing systems and electronic medical records

Qualifications

• Bilingual in English and Spanish (required)
• 1 year of healthcare customer service, patient accounts, or medical billing experience
• Experience working for a physician group, hospital, medical billing company, or revenue cycle organization
• Excellent verbal and written communication skills
• Ability to de-escalate patient concerns with professionalism and empathy
• Strong computer skills and ability to navigate multiple systems simultaneously
• High school diploma or GED required

Preferred Qualifications

• Familiarity with Epic, NextGen, eClinicalWorks, Athenahealth, AdvancedMD, or other practice management systems
• Knowledge of commercial insurance, Medicare, and Medicaid billing
• Previous call center experience

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.