Customer Service Representative

Customer Service Representative:

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Essential Job Duties:

- Respond promptly to customer inquiries via phone, email, and chat.

- Resolve customer complaints and issues efficiently and professionally.

- Provide accurate information about products and services.

- Document and update customer records with details of interactions and transactions.

- Follow up with customers to ensure their issues are resolved.

- Collaborate with team members to improve customer service processes.

- Identify customer needs and assist them in making informed decisions.

- Adhere to company policies and procedures while addressing customer concerns.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Escalate complex issues to appropriate departments or supervisors when necessary.

- Participate in training and development sessions to enhance service skills.

- Keep up-to-date with the latest product knowledge and updates.

- Assist in developing support materials and resources for customers.

Preferred Qualifications:

-Experience in Service Titan or similar software

-Experience in dispatching / customer service in home service industry

Founded in 1972, Howell-Chase Heating & Air Conditioning has grown to become one of South Carolina’s leading HVAC companies. We’ve accomplished that feat by offering nothing but high-quality products and providing top-notch customer service.