Store Manager

Manages franchised fast food establishment by performing the following duties personally or through other unit leadership and team members.

Duties

Directs, coordinates, and participates in preparation of all types of food served or prepared by individual unit; collection of monies from in-house or take-out customers. Coordinates activities of team members, keeps business records, coordinates ordering, purchasing and inventory of supplies.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Visionary Leadership – Displays passion and optimism about your plans, your unit and the industry as a whole, mobilizes others to fulfill the vision, provides vision and inspiration to peers and subordinates.

Leadership – Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, provides vision and inspiration to peers and subordinates, gives appropriate recognition to others.

Diversity – Demonstrates knowledge of EEO policy; promotes a harassment-free environment.

Ethics – Treats people with respect, keeps commitments, works with integrity and ethically, upholds organizational values.

Team Work – Balances team and individual responsibilities, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, recognizes accomplishments of other team members.

Managing People – Assesses and acknowledges personal strengths and limitations, includes team in planning, decision-making, facilitating and process improvement, takes responsibility for subordinates' activities, makes self available to staff, provides regular performance feedback, continually works to improve supervisory skills.

Delegation – Delegates work assignments, matches the responsibility to the person, allows individuals to complete assigned tasks, sets expectations and monitors delegated activities.

Technical Skills – Possesses a working hands on knowledge of each position, system, policy and procedure in the unit, pursues training and development opportunities, strives to continuously build knowledge and skills in self and others, shares skills and expertise with others.

Quality – Follows all franchise and company guidelines for product preparation and quality, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Safety and Security – Observes all safety and security procedures, determines appropriate actions necessary beyond guidelines, reports potentially unsafe conditions, ensures that all equipment and materials are used properly.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance.

Business Acumen – Understands the business implications of day-to-day decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns daily work flows with strategic goals.

Cost Consciousness – Works within approved objectives for food costs and labor and operating expenses, seeks out, develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources.

Initiative – Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Planning/Organizing – Prioritizes and plans work activities, uses time efficiently; sets goals and objectives, organizes and schedules other people and their tasks, develops realistic action plans.

Interpersonal – Focuses on solving conflict; not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others' ideas and tries new things.

Problem Solving – Identifies and resolves problems in a timely manner, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics.

Change Management / Adaptability – Develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transition and evaluates results. Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to upper management direction, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.

Oral Communication – Speaks clearly and persuasively in positive or negative situations, allows others to ask questions, demonstrates group presentation skills, prepares and presents unit meetings.

Written Communication – Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Abilities / Skills

To perform the job successfully, an individual should possess the following abilities/skills:

Language – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and unit team members.

Math – Ability to calculate figures and amounts such as discounts and percentages.

Reasoning – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer – Knowledge of word processing software; spreadsheet software; inventory software; internet software; order processing systems and database software.

Certificates and Licenses

ServSafe Certification, State or CountyHealthCard

Supervisory Responsibilities

Directly supervises unit employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position is for managing a Planet Smoothie Kiosk/Express Store located inside Stonecrest Mall Food Court.