Posted August 12, 2026
Customer Service Representative
Pest Elimination Systems Technology
New York, NY, US
Full Time
24USD - 26USD per hour
Job Description
Job Description
We are seeking a detail-oriented and dependable Billing Specialist with collections experience to join our fast-paced pest control company. The ideal candidate will have strong accounts receivable knowledge, excellent customer service skills, and the ability to communicate professionally with residential and commercial customers regarding billing and outstanding balances.
Core Skills
We are seeking a detail-oriented and dependable Billing Specialist with collections experience to join our fast-paced pest control company. The ideal candidate will have strong accounts receivable knowledge, excellent customer service skills, and the ability to communicate professionally with residential and commercial customers regarding billing and outstanding balances.
Core Skills
- Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
- Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
- Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.
Billing and Collection
- Prepare and process customer invoices accurately and timely.
- Manage accounts receivable and monitor aging reports.
- Contact customers by phone and email regarding past-due accounts.
- Collect outstanding balances while maintaining positive customer relationships.
- Negotiate payment arrangements and follow up on payment commitments.
- Research and resolve billing discrepancies and customer inquiries.
- Post customer payments and maintain accurate account records.
- Reconcile customer accounts and assist with month-end reporting.
- Work closely with the service, scheduling, and management teams to ensure billing accuracy.
- Maintain confidentiality of customer and financial information.
Qualifications
- Minimum of 2 years of billing and collections experience required.
- Experience with accounts receivable and collections.
- Strong computer skills, including Microsoft Excel and accounting/billing software (QuickBooks experience is a plus).
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize tasks and work independently in a fast-paced environment.
