Inside Sales/Customer Support - Electronics Background A Must!

More than four decades ago, Alpha Communications embarked on its journey, specializing in intercom, emergency-call, and security products. Since then, we've steadily grown and evolved as a second-generation family business. Currently, we're preparing for a significant expansion phase, and we're excited to introduce some cutting-edge new products to our lineup.

What sets us apart is not just our products; it's our team's dedication to fostering positive experiences. Our team is known for being friendly and creative, and we're all committed to personal and professional growth while ensuring our customers are satisfied.

At Alpha Communications, we focus on simplifying property access for owners, staff, residents, and guests. Our innovative solutions cater to a wide range of communities worldwide, including multifamily residences, commercial spaces, contemporary student housing, and even high-end gated communities. Join us as we lead the way in modern access solutions!

Job Description

We are currently hiring for a Security Solutions Specialist to support the sales team in selling our innovative property technology solutions to clients in the real estate and property management industry. You will combine your technical expertise with strong communication and interpersonal skills to effectively demonstrate the value of our products and assist clients in implementing solutions tailored to their needs.

The Security Solutions Specialist position is a brand new role with a lot of room to grow. Join our proptech revolution and be at the forefront of transforming the property management industry with innovative technology solutions. If you have the technical expertise and the drive to help clients succeed, we'd love to have you on our team!

• PLEASE NOTE: Knowledge of basic electronics and/or electric-THIS IS A MUST!!!!!! Please do not apply if you do not have this background!!

Key Responsibilities

• Develop an in-depth understanding of our proptech security solutions, including their features, functionalities, and benefits. (This includes intercom, nurse call, area of refuge, emergency call, etc...)
• Stay updated on industry trends, emerging technologies, and competitive products to effectively position our offerings.
• Collaborate with the sales team and product development teams to understand client needs and objectives.
• Conduct technical presentations and demonstrations to showcase the capabilities of our proptech solutions.
• Work closely with clients to identify their specific requirements and provide tailored solutions.
• Prepare technical proposals and scope of work documents based on client requirements.
• Coordinate and oversee the implementation of proof of concept projects for prospective clients to demonstrate the feasibility and value of our solutions.
• Provide technical support and guidance throughout the sales process, addressing client inquiries and concerns.
• Assist clients with integration and implementation of our proptech solutions.
• Work closely with cross-functional teams, including sales, product development, and customer support, to ensure a seamless customer experience.
• Relay client feedback and insights to the product development team to influence product enhancements.
• Create and maintain technical documentation, case studies, and best practice guides.
• Develop training materials and conduct training sessions for clients and internal teams.
• Stay informed about industry regulations, standards, and best practices related to proptech solutions.
• Share industry insights with clients and colleagues.

Requirements

• Bachelor's degree in a related technical field (e.g., Computer Science, Engineering, or related discipline).
• 5+ Years of Proven experience in a similar role, preferably within the proptech industry or related technology sectors.
• Strong technical acumen and the ability to communicate complex technical concepts to non-technical stakeholders.
• Excellent problem-solving and analytical skills.
• Exceptional interpersonal and presentation skills.
• Proficiency in proptech software, IoT (Internet of Things), and related technologies is a plus.
• Willingness to travel as required for client meetings and presentations.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Alpha Communications is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring and recruiting, compensation, benefits, training, and apprenticeship. Alpha Communications makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Alpha Communications is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.

Growing Long Island Manufacturing Company in Nassau Suffolk border seeks exceptional Customer Support Person. The ideal candidate is punctual, detail oriented, has a professional demeanor and is ready to be an integral part of a successful, collaborative team environment.