Medical Receptionist Scheduler/Front Office

Job Posting: Front Office Medical Receptionist
Location: Murrieta & Wildomar, CA

Join our fast-paced, dynamic Urology Practice!

We are a busy multi-location urology practice with offices in Murrieta and Wildomar, seeking a Front Office Medical Receptionist to join our team. If you are a motivated, compassionate, and organized individual with at least one year of experience in a front office medical setting, we want to hear from you!

The ideal candidate will possess a positive attitude, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. If you have a passion for patient care and a commitment to providing excellent customer service, this role is for you!

Key Responsibilities:

• Greet and assist patients, guests, and coworkers in a friendly and professional manner.
• Complete the check-in and check-out processes for daily patients, ensuring all required documentation (ID, insurance cards, consents, etc.) is collected and scanned.
• Verify patient information, including insurance details, copays, and deductibles, ensuring accuracy prior to appointments.
• Coordinate appointment scheduling and relay necessary prep information to patients.
• Prepare charts, verify authorization requirements, and confirm insurance eligibility for appointments.
• Facilitate communication with back office, patients, and other departments regarding care, medications, and supplies.
• Uphold HIPAA privacy regulations when handling protected health information (PHI).
• Maintain cleanliness and organization of the front desk area, ensuring necessary supplies are stocked.
• Answer incoming calls, address patient inquiries, and resolve concerns in a timely manner.
• Ensure accurate documentation of billing logs (e.g., medications, services, medical records, etc.).
• Provide support to management and other departments as needed to ensure smooth office operations.

Required Qualifications:

• Minimum 1 year of experience working in a front office at a multi-physician medical office (medical receptionist experience is required).
• Knowledge of insurance plans (HMO, PPO, copays, coinsurance, etc.) and medical terminology.
• Experience with EMR (Electronic Medical Records) and proficient computer skills.
• Strong organizational skills with the ability to prioritize tasks.
• Excellent customer service skills with the ability to work independently and as part of a team.
• High school diploma required; advanced education or certifications preferred.
• BILINGUAL IN SPANISH A MUST
• Experience in urology a plus.

Apply Today!
If you're ready to bring your front office experience to a growing urology practice, we want to meet you! Please submit your resume and application.

We look forward to hearing from you and welcoming you to our team!

Tri Valley Urology is a physician-led specialty practice providing comprehensive, advanced and compassionate urologic care to our community.