Personal Lines Customer Service Representative

RemX is seeking a Personal Lines Customer Service Representative (CSR) to support a well-established insurance agency in Walnut Cove, NC. This role is perfect for someone who enjoys helping people, thrives in a detail-oriented environment, and is looking to grow in the insurance industry.

Hours: 9 am- 5 pm Monday-Friday (37.5 hour work week)

Location: Walnut Cove, NC (100% onsite)

No license yet? No problem — the company will pay for you to obtain your Property & Casualty (P&C) license!

Responsibilities

• Update customer information and policy details in Epic
• Help clients file claims in person or by phone
• Process payments accurately
• Share scheduled reports with the production team
• Manage lender/lien holder paperwork for personal lines
• Prepare policy change forms and collect signatures
• Track returned mail and handle follow-ups
• Keep office supplies organized and stocked
• Send correspondence on behalf of producers
• Process coverage updates and vehicle changes
• Verify vehicle details during customer interactions
• Provide ongoing support to existing policyholders
• Redirect qualified leads to producers

Qualifications:

• Strong communication and attention to detail
• Prior P&C Insurance experience preferred
• Comfortable managing documents, forms, and client information
• Able to work independently while supporting a team
• Experience with Epic or similar systems is helpful