Customer Service Call Center Representative

We are seeking a Customer Service Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent in Microsoft Office applications

Pay will be based on qualifications and experience.

Since 1922, we’ve had the pleasure of bringing comfort to Charlottesville, Albemarle County, and the surrounding communities. What began as a small backyard plumbing business has evolved into a full-service home comfort systems company with a century-long reputation for quality and service.