Posted August 12, 2026
Customer Service Rep
We Sell Cellular
Brentwood, NY, US
Full Time
20USD per hour
Job Description
Job Description
About the Role
Qualifications & RequirementsRequired
Preferred
The Customer Service Representative is responsible for delivering exceptional service and comprehensive support to both prospective clients and existing customers. This role serves as a primary point of contact, dedicated to addressing inquiries, resolving complex issues, and optimizing the overall customer experience. The ideal candidate will possess sophisticated communication skills, strong problem-solving capabilities, and a steadfast commitment to maintaining high levels of customer satisfaction and brand loyalty.
Key Responsibilities- Inbound & Outbound Support: Address customer inquiries across multiple channels—including telephonic, email, and digital chat platforms—in a timely, precise, and professional manner.
- Client Onboarding: Facilitate the onboarding process for new customers, ensuring strict adherence to compliance regulations and internal corporate policies.
- Product Knowledge Mastery: Provide accurate, comprehensive information regarding product lines, service offerings, corporate policies, and operational procedures.
- Returns & Claims Management: Authorize product returns (RMAs) and systematically process customer refunds upon verification of returned merchandise.
- Quality Assurance Reporting: Identify, document, and escalate recurring product defect trends or systemic inventory issues directly to senior management.
- Data Integrity: Meticulously document all customer interactions, keeping detailed and accurate records within the company’s CRM and internal databases.
- Issue Escalation: Evaluate and route complex or high-priority inquiries to designated supervisors or specialized departments when necessary.
- Cross-Functional Collaboration: Partner with internal teams and cross-functional departments to identify opportunities for process optimization and enhancement of the customer journey.
- Professional Demeanor: Ability to maintain a positive, resilient, and solution-oriented attitude under pressure.
- Adaptability: Proven capability to work both autonomously and collaboratively within a fast-paced, dynamic environment.
- Communication Excellence: Exceptional written, verbal, and interpersonal communication skills in English.
- Technical Proficiency: Competency in the Microsoft Office Suite, with specific emphasis on Excel, Word, and Outlook.
- Precision: High level of organizational skill and meticulous attention to detail.
- Bilingual Capabilities: Professional fluency in both English and Spanish is highly advantageous.
- Client Communication Platforms: Experience with Zendesk CRM and WhatsApp is a plus.
- AI Tools: Knowledge of AI tools such as Claude, Chat GPT and Google Gemini is beneficial.
