Plant Manager

Job Description: General Manager (Operations & Quality)

Role Overview

We are seeking a hands-on General Manager to oversee our daily facility operations. You will be responsible for balancing high-level business administration with floor-level production management. The ideal candidate is a technical problem-solver who ensures our machinery runs at peak efficiency, our quality standards meet customer expectations, and our administrative processes remain organized and scalable.

Key Responsibilities

1. Production & Machine Operations

• Technical Oversight: Supervise and operate production machinery, ensuring all equipment is calibrated, maintained, and running safely.

• Workflow Optimization: Manage the production schedule to ensure timely completion of orders while minimizing machine downtime.

• Maintenance Management: Coordinate preventative maintenance schedules and lead troubleshooting efforts when technical issues arise.

2. Quality Control & Customer Service

• Quality Assurance: Implement and enforce rigorous quality control protocols to ensure every output meets or exceeds customer specifications.

• Client Liaison: Act as the primary point of contact for high-level customer inquiries, resolving technical issues or order concerns with a service-oriented mindset.

• Continuous Improvement: Gather customer feedback to identify product or process weaknesses and implement corrective actions.

3. Operational Leadership & Organization

• Staff Management: Lead, mentor, and schedule production staff to foster a culture of accountability and safety.

• Systems Administration: Maintain organized digital and physical records, including inventory logs, maintenance reports, and order tracking.

• P&L Responsibility: Oversee facility budgeting, procurement of raw materials/parts, and cost-control initiatives to ensure profitability.

Qualifications

• Experience: 5+ years in a manufacturing or technical operations environment, with at least 2 years in a leadership/management capacity.

• Technical Aptitude: Proven ability to operate, troubleshoot, and perform basic maintenance on industrial machinery.

• Organization: Exceptional administrative skills; proficiency with ERP software, Microsoft Office (Excel/Word), or project management tools.

• Communication: Strong interpersonal skills with the ability to bridge the gap between technical production needs and customer expectations.

Core Competencies

• Mechanical Troubleshooting: Ability to diagnose root causes of equipment failure.

• Process Discipline: A systematic approach to organizing workflows and maintaining documentation.

• Customer Advocacy: A "quality-first" mentality that prioritizes client satisfaction.

• Adaptability: Comfortable switching between office-based management and floor-based technical support.

DPL Skills

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