Medical Front Desk Receptionist

Position Overview:
We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our busy ophthalmology practice. The Front Desk Receptionist serves as the first point of contact for patients and plays a key role in creating a welcoming and efficient office environment. This position involves managing patient check-in and check-out, scheduling appointments, handling phone calls, and assisting with administrative tasks to support the clinical team.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner

• Schedule, confirm, and manage patient appointments

• Answer and route incoming phone calls and respond to patient inquiries

• Verify and update patient demographics, insurance information, and medical records

• Collect co-pays, balances, and process payments

• Assist patients with completing intake forms and necessary documentation

• Coordinate patient flow with clinical staff to maintain an efficient schedule

• Perform check-out procedures including scheduling follow-up visits and providing instructions

• Maintain patient confidentiality and comply with HIPAA regulations

• Perform general administrative duties such as scanning, filing, and faxing documents

Qualifications:

• High school diploma or equivalent required

• Prior medical office or front desk experience preferred (ophthalmology or optometry experience is a plus)

• Strong communication and customer service skills

• Excellent organizational and multitasking abilities

• Proficiency with computers and electronic medical record (EMR) systems

• Ability to work in a fast-paced environment and handle multiple priorities

Schedule:

• Full-time position

• Monday–Friday and every other Saturday mornings (office hours may vary)

Benefits May Include:

• Competitive hourly pay

• Paid time off (PTO)

• Health insurance

• Retirement plan options

• Paid holidays

Ideal Candidate:
The ideal candidate is professional, patient-focused, and detail-oriented, with a positive attitude and a commitment to providing excellent service in a healthcare setting.

Looking for a candidate to grow with the center.