Posted August 12, 2026
Account Manager
Robert Half
Ventura, CA, US
Full Time
20.9USD - 24.2USD per hour
Job Description
Job Description
We are looking for an Account Manager to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone with a strong service mindset, experience handling healthcare-related inquiries, and the ability to manage customer needs with accuracy and care. In this role, you will coordinate follow-up on incoming leads, resolve account and service issues, and maintain complete documentation across key systems while contributing to a high-performing team environment.
Responsibilities:
• Manage inbound leads from partner teams, provide timely outreach, and present appropriate product or service options based on customer needs.
• Investigate customer questions and concerns, identify solutions, and communicate clear updates and outcomes in a thorough manner.
• Maintain accurate and compliant account documentation by entering and updating information in designated platforms according to corporate guidelines.
• Respond to inbound calls and voicemail inquiries promptly, ensuring a positive and helpful experience for each customer interaction.
• Contribute to departmental success by meeting established productivity and quality expectations on a consistent basis.
• Collaborate effectively with teammates and leadership, supporting training efforts, shared goals, and daily operational needs.
• Build strong working relationships with customers and colleagues through dependable communication and a service-focused approach.
• Stay current on required policies, procedures, and job-related knowledge to perform responsibilities effectively and in compliance with expectations.
• Follow workplace safety, cleanliness, and quality standards while remaining adaptable to changing schedules and business demands.• 3+ years of experience in customer service, account management, or medical support operations.
• Background in healthcare, medical customer service, or call center environments with direct customer interaction.
• Working knowledge of systems such as Allscripts, Cerner, CRM platforms, EHR systems, and other business software.
• Experience handling inbound calls, customer follow-up, and issue resolution with strong attention to detail.
• Familiarity with authorizations, benefits, and billing-related processes within a healthcare setting.
• Ability to document information accurately, manage multiple tasks efficiently, and follow compliance-driven procedures.
• Strong communication skills and the ability to work effectively with customers, peers, and leadership.
• Flexibility to support changing priorities and schedules while maintaining performance standards.
Responsibilities:
• Manage inbound leads from partner teams, provide timely outreach, and present appropriate product or service options based on customer needs.
• Investigate customer questions and concerns, identify solutions, and communicate clear updates and outcomes in a thorough manner.
• Maintain accurate and compliant account documentation by entering and updating information in designated platforms according to corporate guidelines.
• Respond to inbound calls and voicemail inquiries promptly, ensuring a positive and helpful experience for each customer interaction.
• Contribute to departmental success by meeting established productivity and quality expectations on a consistent basis.
• Collaborate effectively with teammates and leadership, supporting training efforts, shared goals, and daily operational needs.
• Build strong working relationships with customers and colleagues through dependable communication and a service-focused approach.
• Stay current on required policies, procedures, and job-related knowledge to perform responsibilities effectively and in compliance with expectations.
• Follow workplace safety, cleanliness, and quality standards while remaining adaptable to changing schedules and business demands.• 3+ years of experience in customer service, account management, or medical support operations.
• Background in healthcare, medical customer service, or call center environments with direct customer interaction.
• Working knowledge of systems such as Allscripts, Cerner, CRM platforms, EHR systems, and other business software.
• Experience handling inbound calls, customer follow-up, and issue resolution with strong attention to detail.
• Familiarity with authorizations, benefits, and billing-related processes within a healthcare setting.
• Ability to document information accurately, manage multiple tasks efficiently, and follow compliance-driven procedures.
• Strong communication skills and the ability to work effectively with customers, peers, and leadership.
• Flexibility to support changing priorities and schedules while maintaining performance standards.
