Service & Billing Administrator

About the Opportunity

A well-established organization in the facilities, construction, and service industry is seeking a Service & Billing Administrator to support its growing service operations team. This position is ideal for someone who enjoys balancing customer interaction, administrative coordination, and billing responsibilities in a fast-paced environment.

The Service & Billing Administrator will play a key role in ensuring service work is accurately documented, invoiced, and communicated across customers and internal teams. Success in this role requires strong attention to detail, excellent organization, and the ability to manage multiple priorities throughout the day.

Key Responsibilities

• Generate invoices for completed service and project work
• Review service tickets, work orders, and technician documentation for billing accuracy
• Verify labor hours, materials, purchase orders, and pricing prior to invoice processing
• Coordinate with service coordinators and operational teams regarding completed work
• Respond to customer inquiries related to invoices, billing documentation, and account questions
• Maintain customer records and service documentation
• Track open billing items and assist with issue resolution
• Support accounts receivable activities and collection-related inquiries
• Prepare weekly and monthly billing reports
• Enter and maintain accurate data within internal systems
• Assist with contract administration and customer account management
• Answer incoming phone calls and emails from customers and internal stakeholders
• Provide administrative support to service leadership and operations teams

QualificationsRequired

• 2+ years of experience in administrative support, billing, invoicing, customer service, service coordination, or project administration
• Strong proficiency with Microsoft Office, including Excel and Outlook
• Excellent organizational and multitasking skills
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Ability to work fully onsite

Preferred

• Experience within HVAC, construction, mechanical services, facilities management, transportation, logistics, or field service environments
• Experience with ERP, service management, dispatching, or accounting systems
• Experience reviewing work orders, purchase orders, and invoice documentation

What You'll Bring

• Strong problem-solving skills
• Customer-focused mindset
• Ability to work independently while collaborating across teams
• High level of professionalism and accountability
• Desire to contribute to a growing and team-oriented environment

Job Type & Location

This is a Contract to Hire position based out of Livonia, MI.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Livonia,MI.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.