Medical Front Desk Representative

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA

Location: Acworth, GA (In-Person)
Job Type: Full-Time
Schedule: Monday–Friday (hours to be discussed)
Compensation: Competitive, based on experience

Position Summary

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.

Key Responsibilities

• Greet patients, check in/out, and maintain a welcoming front office environment
  
  
• Schedule appointments, manage calendars, and confirm visits
  
  
• Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)
  
  
• Collect copays/self-pay payments and provide receipts
  
  
• Maintain accurate patient demographics, documentation, and forms in the EHR/PM system
  
  
• Communicate with insurance companies and assist with resolving coverage and claim-related issues
  
  
• Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information
  
  
• Follow HIPAA compliance standards and protect PHI at all times
  
  

Required Qualifications

• 2+ years of medical front desk / patient access experience
  
  
• Hands-on experience with insurance verification
  
  
• Strong understanding of HIPAA and PHI privacy rules
  
  
• Familiarity with medical coding basics (CPT/ICD-10 terminology)
  
  
• Strong communication and customer service skills
  
  
• Reliable, detail-oriented, and able to multitask
  
  
• Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)
  
  

Preferred Qualifications

• Behavioral health / mental health clinic experience
  
  
• Prior authorization and claim follow-up experience
  
  
• Payment processing experience (copays/self-pay, refunds)
  
  
• Bilingual a plus