Customer Service Representative (copy)
Job Description
Welcome to Chamberlin & Associates, an American Family Insurance agency located in Greenfield, Wisconsin. Were looking for a bright, energetic Customer Service Representative to join our team on a Part-Time basis. If you have a passion for helping people protect what matters most, enjoy building genuine connections, and take pride in delivering excellent service, this could be the perfect fit for you.
No insurance experience? No problemapplicants without prior insurance experience are encouraged to apply, and well provide the training and support you need to succeed.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Responsibilities
What You'll Do:
Ability to learn and explain insurance products effectively
Serve as the friendly, primary point of contact for clients reaching out with questions or concerns
Listen actively to understand the root cause of issues and provide thoughtful, clear solutions
Process policy changes
Process payments
Maintain accurate and organized records of all client interactions within our internal database
Take pride in turning challenging interactions into positive outcomes through patience and persistence
Requirements
What We're Looking For:
Licensed in Property & Casualty in the State of Wisconsin is not required but would be helpful for earning commission.
Customer Service with Billing Experience (insurance experience preferred but not required)
Strong communication and relationship-building skills
Self-motivated with a goal-oriented mindset
Ability to learn and explain insurance products effectively
A team player with a positive, professional attitude
Proficiency in Microsoft Office and ability to learn insurance systems
What We Offer:
Competitive pay: $18 - $21 per hour + commission and bonuses, based on experience
20 hours a week position with earning potential
Opportunity to become full-time
Paid training and ongoing professional development
Opportunity to grow within the insurance industry
