Call Center Associate

Are you ready to Set the Smooth Standard?

Perks & Benefits

• Vacation Time
• Medical, Dental, Vision
• Supplemental Insurance
• Liability Insurance
• 401(k) matching
• 401(k) profit share
• Discounts on waxing services, laser hair removal services and retail products
• Hourly wage plus performance incentives
• Great referral program
• Career growth
• FSA Program
• Paid Training
• Professional Development Opportunities/Continued Education
• Retention Bonus

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard.

About the Role

This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

• Books guests’ reservations accurately and efficiently while providing an excellent guest experience
• Confirms reservations by calling guests 1-2 days before the guests’ reservation
• Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
• Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
• Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
• Handles confidential information, including guest contact information, with a high degree of integrity
• Ensures desk area and equipment are clean and in good working order at end of shift.
• Notifies Reservation Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast paced environment
• Ability to handle escalated calls with confidence and professionalism.
• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
• Ability to prioritize work effectively.
• Strong verbal communication skills.
• Ability to receive constructive feedback from team and management
• Must be able to work well with the team.
• Must have flexibility to meet shift requirements
• Must be a team player and pick up shifts, if needed

Education and Experience

• High school diploma required.
• 1-3 years of experience in a call center or retail environment preferred but not required.

Additional duties may be added at any time at the request of European Wax Center and Waxing Centers of Buffalo, LLC

About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S.

For more information about EWC, visit: http://www.waxcenter.com/careers

*This job is not eligible for US visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system.

Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform.

All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.