Patient Registration Coordinator

POSITION SUMMARYThe Patient Registration Coordinator (PRC) supports patients, staff and clinic to provide patient care. The PRC is responsible for patient interaction at initial check in, chart preparation and filing, data collection and entry, telephone support, and processing of fees-for-service and additional duties as needed.KEY RESPONSIBILITIES AND PERFORMANCE STANDARDSPatient RegistrationWelcome patients and verify demographic and insurance information.Enter accurate patient data into the electronic medical record system.Collect patient payments according to clinic policies and maintain accurate transaction records.Maintain registration forms, supplies, and an organized front desk area.SchedulingSchedule patient appointments for providers, nursing visits, and social work services.Determine appropriate appointment type including new patient, follow up, or urgent care.Document scheduling updates and provide appointment reminders when necessary.Phone SupportAnswer calls in a professional and courteous manner.Provide clinic information and direct calls to appropriate staff.Document messages and maintain phone communication logs when required.Insurance VerificationVerify insurance coverage and eligibility using electronic verification systems.Confirm Medicaid and other payer requirements including referrals and copayments.Assist patients with insurance related questions and connect them with clinic support services.Medical RecordsScan patient documents into the electronic medical record system.Process medical record requests in compliance with privacy regulations.Retrieve and organize patient files when needed.Clinic OperationsMaintain a clean and organized waiting area.Reconcile daily cash collections and maintain payment logs.Support clinic operations through cross training and additional administrative duties.MINIMUM QUALIFICATIONSProficiency with Microsoft Office Suite especially word and excelExperience handling and reconciling cash payments required.Strong verbal and written communication skills required.Ability to work effectively in a culturally diverse, patient centered environment required.Experience operating office equipment including phones, copiers, scanners, and fax machines required.Experience working in a healthcare or medical office is preferred.Knowledge of HMO, PPO, Medicare, and Medicaid insurance policies preferred.Spanish or Vietnamese language skills preferred but not required.

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