Customer Service Representative

Responsible for delivering excellence in sales and service by effectively communicating with current and

prospective customers. Range of duties include; order processing, price quoting and communicating

basic product information

Essential Duties & Responsibilities:

• Responsible for Customer account management including but not limited to; order processing,

shipment scheduling, payment and freight terms, current lead times, maintaining customer

compliance documents, customer portals, pricing, and overall order accuracy.

• Effectively communicates pertinent information concerning orders and stock to customers and

follows up with the necessary departments to facilitate on time and full delivery.

• Communicates with both internal and external customers via telephone, e-mail and fax

correspondence.

• Works with internal and external Sales Reps to maintain accounts, distribute key sales analytics,

and manage customer relationships.

• Monitors reports distributed to the team that provide opportunities to be proactive and address

potential order issues.

• Investigates shipment information on orders related to shortages, overages, damage/ lost by

carrier, refusals, and miss-ships