Order Management / Parts Specialist

About the Role

Are you passionate about delivering exceptional customer service and solving technical challenges? As a Parts Specialist, you'll play a vital role in helping our customers keep their operations running smoothly by providing expert support, timely solutions, and outstanding service.

In this customer-focused position, you'll serve as the primary point of contact for aftermarket parts sales and support within an assigned territory. You'll leverage your product knowledge to develop spare parts solutions, process orders, prepare quotations, and guide customers through the lifecycle of their equipment. Working closely with Account Managers, Application Engineers, and Service Teams, you'll help identify opportunities, drive revenue growth, and build long-term customer relationships.

This is an excellent opportunity for someone who enjoys combining customer service, technical problem-solving, and sales support in a collaborative, growth-oriented environment.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.

Sales & Business Development

• Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.
• Prepare accurate and competitive quotations and actively follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.
• Present options and recommendations that help customers improve reliability, performance, and asset longevity.

Technical Parts Support

• Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.
• Develop spare parts lists and provide guidance on equipment maintenance and lifecycle planning.
• Advise customers when equipment has reached the end of its serviceable life and recommend appropriate replacement solutions.
• Research and resolve customer questions related to parts, applications, and order requirements.

Order Management & Operations

• Manage and support the complete order fulfillment process from quotation through invoicing and payment.
• Process orders accurately and efficiently while ensuring compliance with company procedures.
• Coordinate product assembly, shipment, invoicing, and order tracking activities.
• Escalate critical orders and resolve issues to ensure customer commitments are met.
• Maintain detailed and accurate customer, order, and vendor records.

Collaboration & Vendor Relations

• Partner effectively with internal teams to achieve department and company growth objectives.
• Develop and maintain strong relationships with key manufacturer and supplier partners.
• Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
• Share product and application knowledge to support team success and customer outcomes.

What You'll Bring

Required Skills & Qualifications

• Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.

Preferred Qualifications

• Experience with ERP and CRM systems such as IFS and Salesforce.
• Industrial, mechanical, valve, instrumentation, or technical parts experience.
• Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.
• Ability to analyze customer needs and recommend effective solutions.

What Success Looks Like

• Building trusted relationships with customers and internal stakeholders.
• Delivering accurate quotations and orders with a high level of responsiveness.
• Driving territory growth through proactive customer engagement and solution selling.
• Providing technical expertise that helps customers maximize equipment reliability and performance.
• Contributing to a collaborative team culture focused on customer success and continuous improvement.

Physical Requirements

This position is primarily office-based and sedentary in nature. Occasional lifting of files or materials, bending, reaching, and standing may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Control Southern, we believe that if you live with integrity, success will follow.

Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.

To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.

Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.

Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.

As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities