VP of Operations

Description::

Operational Leadership and Management:

• Develop and implement operational strategies and plans that align with the company's overall goals and objectives.
• Oversee the day-to-day operations of all service lines, ensuring smooth and efficient service delivery.
• Identify opportunities for operational improvements and implement best practices to enhance efficiency, productivity, and profitability.
• Collaborate with the executive team to develop and manage budgets, resource allocation, and performance metrics.
• Stay abreast of industry trends and advancements in exterior cleaning technologies, techniques, equipment and methodologies.
• Manage and mentor operations managers and field teams across all service lines.
• Foster a positive and productive work environment that encourages teamwork, accountability, and professional growth.
• Oversee recruitment, training, and performance management of operational staff.
• Ensure adequate staffing levels and resource allocation to meet service demands generated by sales efforts

Service Delivery and Quality Assurance:

• Establish and maintain high standards for service quality and customer satisfaction across all service lines.
• Develop and implement quality control processes and procedures to ensure consistent and exceptional service delivery.
• Monitor service performance and address any issues or areas for improvement.
• Ensure compliance with safety regulations, environmental standards, and company policies.

Resource Management and Optimization:

• Manage and optimize the utilization of equipment, supplies, and other resources to maximize efficiency and minimize costs.
• Oversee the maintenance and repair of equipment to ensure operational readiness.
• Negotiate and manage relationships with vendors and suppliers.

Safety and Compliance:

• Champion a strong safety culture within the operations team.
• Ensure all operations are conducted in compliance with relevant safety regulations and company safety protocols.
• Oversee safety training and incident management.
• Adhere to all OSHA related mandates and requirements.

Performance Monitoring and Improvement (Operations Focus):

• Develop and track key performance indicators (KPIs) to monitor operational performance (e.g., on-time service rates, project completion times, resource utilization).
• Analyze operational data to identify trends and insights that can inform strategic decision-making and areas for improvement.
• Continuously evaluate and refine operational processes to enhance efficiency and scalability to support revenue growth.

Sales Leadership and Management:

• Build, lead, and manage a high-performing sales team responsible for acquiring new customers across residential and commercial segments.
• Establish sales processes, methodologies, and tools to drive consistent and predictable sales performance.
• Set sales targets for individual team members and the overall sales organization.
• Provide ongoing coaching, training, and development to the sales team.
• Monitor sales performance, analyze results, and implement corrective actions as needed.

Marketing Strategy and Execution:

• Develop and execute marketing plans to build brand awareness, generate leads, and support sales efforts, aligning with operational service areas.
• Collaborate with the marketing department on all marketing activities, including digital marketing, content creation, social media, local partnerships, and potentially traditional advertising.

Customer Acquisition and Growth:

• Identify and target key customer segments for QXG’s services.
• Develop and implement strategies for attracting and converting new customers.
• Explore and develop partnerships and referral programs to expand reach.
• Analyze customer acquisition costs and optimize strategies for efficiency.

Customer Relationship Management and Retention:

• Implement and manage a CRM system to track customer interactions and manage the sales pipeline.
• Develop strategies to enhance customer satisfaction and loyalty to drive repeat business and referrals.
• Identify opportunities to upsell and cross-sell services to existing customers.
• Monitor customer churn and implement strategies to improve retention rates.

Performance Monitoring and Improvement (Revenue Focus):

• Develop and track key revenue-related KPIs (e.g., sales growth, customer acquisition cost, customer lifetime value, churn rate).
• Analyze sales and marketing data to identify areas for improvement in revenue generation strategies.
• Continuously evaluate and refine sales and marketing processes to enhance effectiveness and achieve revenue targets.

Market Analysis and Competitive Intelligence:

• Conduct ongoing market research to understand industry trends, customer preferences, and competitor activities, informing both operational adjustments and revenue strategies.
• Identify potential threats and opportunities in the market.
• Provide insights and recommendations to the COO based on market analysis and revenue performance.
• Present recommendations on new service opportunities.
• Provide recommendations with financial analysis on geographic market expansion.

Collaboration (Across Operations and Revenue):

• Foster strong communication and collaboration between operational and sales/marketing teams to ensure seamless service delivery and customer satisfaction.
• Work closely with the COO and other departments to ensure alignment across the organization in achieving overall business goals.
• Collaborate on pricing strategies, considering both market competitiveness and operational costs.
• Ensure operational capacity can support anticipated sales growth.

Position Requirements

- BA or BS Degree.

- At least ten years of demonstrated leadership capability.

- Excellent interpersonal, communication, and motivational skills.

- Solid analytical, organizational, and time management skills

- Proven ability to operate effectively in a fast paced, high-energy environment