Client Service Representative

We are looking for a Client Service Representative to support customer accounts and order operations. This position serves as a key connection point between clients and internal departments, helping ensure accurate order handling, timely communication, and a high level of service across wholesale and retail business. The role is well suited for someone who is organized, detail-oriented, and comfortable managing multiple processes in a fast-paced environment.

Responsibilities:

• Manage customer account activity for wholesale and retail clients, providing timely updates and resolving service-related questions with professionalism.

• Enter and revise production purchase orders, bulk orders, and manual orders while maintaining accurate records across internal systems.

• Prepare and update customer templates, accessory documentation, item cross-references, catalogs, and pricing files to support pre-production and ongoing account needs.

• Monitor order flow, drop-ship activity, bulk order progress, and shipment status to help ensure deadlines and customer requirements are met.

• Maintain customer address data, support new client onboarding paperwork, and coordinate account setup needs with cross-functional teams.

• Partner with sales, production, design, planning, distribution, logistics, finance, IT, and ecommerce teams to keep customer requests moving efficiently.

• Research vendor compliance standards and apply required updates to internal files, processes, and customer-facing documentation.

• Review pricing discrepancies, process returns, issue credits or return authorizations when appropriate, and help resolve order-related variances.

• Work across multiple business and warehouse platforms to support customer requirements, order tracking, and operational accuracy.

• Strong verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders.

• Advanced proficiency in Microsoft Excel, Word, and Outlook.

• Experience in client service, customer support, order entry, or account coordination within a fast-paced business environment.

• Ability to manage detailed information accurately, prioritize multiple tasks, and follow processes consistently.

• Familiarity with order fulfillment workflows, production order handling, and customer account maintenance.

• Experience using ERP, WMS, SAP, or similar business systems.

• Proven ability to collaborate across departments to support customer satisfaction and operational efficiency.