Service Manager

Tekwell is looking to add a Service Manager for the Knoxville, TN location!

Who we are:

Tekwell provides comprehensive service and repair for industrial motors, drives, and pumps. Tekwell has the expertise and tools required to repair, test, and install machinery, guaranteeing optimal efficiency and dependability, serving a wide range of electric motors from fractional horsepower to medium voltage.

Key Responsibilities:

• Installation & Maintenance: Set up, calibrate, and perform preventive maintenance on equipment.
• Troubleshooting & Repair: Diagnose and fix problems with machinery, hardware, or systems.
• Customer Support: Provide on-site service and build positive customer relationships.
• Documentation: Create detailed service reports and document processes.
• Logistics: Manage time, materials, and safely operate company vehicles.

Essential Skills:

• Technical Skills: Diagnosing, repairing, various types of equipment. Extensive knowledge of thermography, vibration, and quoting.
• Problem-Solving: Excellent critical thinking and troubleshooting abilities.
• Communication: Clear verbal and written skills, active listening.
• Customer Service: Professionalism, courtesy, and relationship-building.
• Soft Skills: Self-motivation, time management, adaptability, and attention to detail.

Requirements

• Valid Drivers License.
• Technical certifications: MSHA
• 80hr & 40hr mine training is preferred.
• Safety Sensitive Card.