Guest Services
Job Description
Guest Services
Location: Doylestown, Pennsylvania
Company Name: Heritage Pointe Rehabilitation and Nursing Center
Shift: Part Time Every Other Weekend
Responsibilities:
Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience
Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions
Handle a variety of communication situations, including phone calls, emails, and in-person inquiries
Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency
Maintain confidentiality and adhere to HIPAA guidelines at all times
Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations
Ensure prompt and effective resolution of resident and family concerns
Requirements:
High school diploma or equivalent
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Dependable attendance and punctuality
Ability to maintain a professional dress code and adhere to our uniform policy
Why Join Us:
As a valued member of our team, you will enjoy a competitive hourly rate of $18 - $20 and the opportunity to work in a dynamic and supportive environment. We are committed to providing our employees with the training and resources necessary to excel in their roles and advance their careers.
