Posted August 09, 2026
Administrator, IT Systems | RDG
Riviera Dining Group Inc
Miami, FL, US
Full Time
85000USD - 90000USD per year
Job Description
Job Description
About the Role
QualificationsWork Environment & Physical Requirements
Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across our restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. If you're looking for a remote or desk-bound systems administrator role, this isn't it.
Key ResponsibilitiesNetwork Infrastructure & Cisco Meraki Administration
- Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations
- Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site
- Physically install, rack, cable, and replace network hardware in venue IDF/server closets
Microsoft 365 & SharePoint Administration
- Administer Office 365 / Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive
- Build and maintain SharePoint Online sites for internal documentation and collaboration
Help Desk & End-User Support
- Serve as primary point of contact for internal IT support tickets through a modern ticketing system
- Troubleshoot hardware, software, network, and Toast POS issues for team members — including in-person support during active service hours
- Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control
Salesforce & Application Management
- Manage user roles, permissions, and integrations within Slack
- Partner with stakeholders to ensure Salesforce supports business processes effectively
IT Security & Compliance
- Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control
- Ensure compliance with relevant standards and internal policies
Vendor & IT Asset Management
- Manage third-party vendor relationships for software licensing, hardware procurement, and IT services
- Track and maintain hardware and software IT asset inventories
- Bachelor's degree in Computer Science or Information Technology preferred
- 5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role
- Strong hands-on experience with Cisco Meraki networking equipment
- Proficiency with Microsoft 365 admin center and SharePoint Online
- Working knowledge of Slack administration
- Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
- Ability to work independently, prioritize competing requests, and respond under time pressure
This is not a sedentary position. The IT Systems Administrator role requires:
- Regular travel between venue locations throughout the workday
- Standing, walking, bending, kneeling, and crouching for extended periods
- Climbing ladders and working in confined spaces (server closets, above-ceiling cable runs, under-counter POS installations)
- Lifting and carrying equipment up to 50 lbs
- Availability for evenings, weekends, and holidays as business needs require, including support during active restaurant service
- Working in a fast-paced restaurant environment with varying noise levels and temperatures
- This is not an exhaustive list of responsibilities.
DESIRED SKILLS:
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to document processes clearly and thoroughly.
- Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.
Physical Demands And Work Environment:
- General office assignments (typing), which lends itself to repetitive motion.
- Sitting in a stationary position for several hours within the day.
- Must be able to lift up to 50lbs
