Health Care Concierge - Associate (Remote, Pennsylvania Only)

Description:

We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment.

Requirements

• Pennsylvania resident only
  
• Out-of-state applications will not be considered
  
• Tentative start date: September 2026
  
• Bilingual (Spanish) a plus
  

Schedule

• Full-time
  
• Monday through Friday
  
• Day shift
  
• Fixed schedule
  
• Remote
  

This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.

Pay & Growth

• Starting pay: $17.00 per hour
  
• Monthly performance incentives
  
• Annual raises based on individual KPIs
  

Training

• Paid training with mentorship
  
• Probationary period of 720 hours of active work before paid time off and holiday eligibility
  

Role Overview

Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.

Requirements:

Responsibilities

• Handle inbound member and provider inquiries
  
• Handle Outbound member service calls
  
• Drive First Call Resolution
  
• Manage inquiries across phone, email, chat, fax, and web
  
• Accurately document all interactions
  
• Conduct outbound service calls as needed
  
• Deliver professional, empathetic customer service
  

Qualifications

• High school diploma or GED required
  
• Associate or college degree preferred
  
• Minimum 2 years of customer service or call center experience
  
• Strong typing and written communication skills
  
• Ability to make independent decisions
  
• Comfortable with Microsoft Office; Excel experience a plus
  
• Ability to learn complex health plan information
  
• Commitment to reliability and long-term employment